Customer Support Specialist

New

Skills

Adaptability Communication skills Customer service Problem-solving Product knowledge Quality assurance Research skills Self-motivation Team collaboration Time management

We are seeking a dedicated Customer Support Specialist to join our team. This role involves assisting customers across various channels while maintaining high satisfaction and quality scores. The ideal candidate will be a self-starter with a professional attitude, committed to delighting customers and collaborating with cross-functional teams.

Key Responsibilities
  • Complete approximately 25 contacts per day across all channels.
  • Maintain Customer Satisfaction (CSAT) score above 90%.
  • Ensure Quality Assurance (QA) score remains above 90%.
  • Wrap up customer interactions in less than 3 minutes.
  • Assist customers with a friendly and professional demeanor.
  • Communicate effectively with lab representatives and other teams to resolve customer issues.
  • Research and utilize internal resources to provide accurate answers.
  • Collaborate with team members to enhance customer support.
  • Adapt to evolving product knowledge as required.
  • Embrace coaching and strive to meet defined metrics.
Required Skills & Qualifications
  • Strong communication skills.
  • Customer service experience.
  • Ability to manage multiple tasks efficiently.
  • Proficiency in using internal resources and tools.
  • Team collaboration skills.
  • Self-motivated and proactive approach.
  • Adaptability to changing product information.
  • Ability to maintain high performance metrics.
  • Problem-solving skills.
  • Positive and friendly attitude towards customers.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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