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Customer Support Engineer, Tier 2

New

Skills

Active Directory AWS Azure Customer Support PowerShell RADIUS SCIM SSO Technical Troubleshooting Windows

As a Tier 2 Customer Support Engineer at JumpCloud, you will be a key player in providing high-level technical support to enterprise customers, specializing in Windows and Active Directory. Your role involves resolving complex identity and directory integration issues while ensuring clear communication with executive stakeholders. JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by managing identity, device, and access with intelligence.

Key Responsibilities
  • Serve as a technical point of contact for executive and C-suite stakeholders.
  • Manage complex customer relationships, providing high-level technical guidance.
  • Provide technical support via various channels, focusing on Windows and Active Directory challenges.
  • Utilize evidence-based troubleshooting to identify root causes of issues.
  • Collaborate with internal teams to ensure successful customer transitions and support.
Required Skills & Qualifications
  • 7+ years in a technical, customer-facing SaaS environment.
  • Expertise in Windows platform and Active Directory.
  • Experience with advanced diagnostic tools and evidence-based troubleshooting.
  • Strong communication skills for engagement with non-technical stakeholders.
  • Ability to mentor peers and document complex workflows.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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