Customer Success Senior Manager

New

Skills

Crypto English Fluency Fintech Interpersonal Skills Spanish Stakeholder Management

Job Overview

As a Customer Success Senior Manager, you will be tasked with developing a deep understanding of each customer's solutions, organization, and needs. Your role will involve advising customers, enabling them to realize Ripple's potential, and conducting financial, business, and value analysis to drive targets. You will also be responsible for navigating upsell and cross-sell opportunities with partners, leading cross-functional initiatives with various departments, and collecting feedback on Ripple's value proposition.

Responsibilities
  • Develop deep understanding of each customer's solutions, org, and needs
  • Advise customers and enable them to realize Ripple's potential
  • Conduct financial, business, and value analysis to drive targets
  • Navigate upsell and cross-sell opportunities with partners
  • Lead cross-functional initiatives with Engineering, Sales, Finance, and Legal
  • Collect customer and marketplace feedback on Ripple's value proposition
Requirements & Qualifications
  • 10+ years in customer-facing roles at financial institutions, FinTech or crypto
  • Demonstrable multi-stakeholder management in complex environments
  • Experience launching modern, complex B2B solutions with innovative tech
  • Excellence in building and managing cross-functional, global relationships
  • Excellent interpersonal skills; coaching others; lead by example
  • Highly self-motivated, proactive; driven to create impact
  • English fluency; Spanish a bonus

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Cryptocurrency Treasury Analyst

Posted 12 days ago

Manage payment settlements and reconciliation Liaise with banks for operational activities Prepare

hort-term cash forecasts Support intercompany loan management Maintain bank mandates and

Accounting Banking Blockchain Crypto

Memecoin & NFT Community Leader

Posted 12 days ago

Seeking a Memecoin & NFT Community Leader with a deep understanding of Web3 dynamics and a flair for digital art and collectibles.

Autonomous role allowing candidates to spearhead their unique projects within the Nibiru ecosystem.

Blockchain technology Communication Communication Skills Community engagement

Localization Analyst at Flipster

Posted 12 days ago

Ensure accurate translation and cultural adaptation of content for global markets.

Collaborate with product and tech teams to maintain localization consistency.

Analyst Crypto Fintech SaaS

Junior Fintech Designer

Posted 12 days ago

Shape brand identity through creative assets

Enhance user experience in product design

Branding Creative Crypto Fintech

Junior Fintech Designer

Posted 12 days ago

Design compelling visual assets||Gain experience in fintech branding||Contribute to fast-paced

n team||Learn and grow in fintech industry||Work remotely with innovative

Creative Crypto Fintech Motion Design

Node Operations Product Manager

Posted 12 days ago

Define and validate node scaling strategy | Create data-driven success metrics | Lead strategic

sions impacting reliability | Foster collaboration and coherence | Advocate for Node

Blockchain Crypto Cryptography Decentralized Systems

Energy Support Engineer

Posted 12 days ago

Provide daily support to users - Maintain records of interactions - Maintain positive and

al attitude - Cooperate with product development team - Be accountable for

Crypto Customer Support English Jira

Remote DevRel Jobs

Posted 12 days ago

Enhance developer experience through engagement - Drive community growth - Contribute to technical

ocumentation - Support software deployment - Promote open source

Ai/ml API B2b Blockchain

Technical Writer Opportunities

Posted 12 days ago

Empower users through clear documentation Enhance customer experiences via streamlined

port medical communications and fact-checking Create user-friendly manuals and guides Improve

API B2b Crypto Cybersecurity

Crypto Forensics Platform Design

Posted 12 days ago

Develop user-friendly interfaces for a crypto forensics platform

Enhance user experience through wireframes and prototypes

Crypto Data Visualization Figma React.js

UX Copywriter for Crypto Wallet

Posted 12 days ago

Develop foundational UX copy for a crypto wallet app

Create a distinctive brand voice and tone

Collaboration Content Design Content Strategy Crypto

Crypto Wallet UX Copywriter

Posted 12 days ago

Create user-friendly UX copy for crypto app

Establish and document a unique brand voice

Content Design Content Strategy Crypto English Language Proficiency

Senior AI Engineer (Global - Remote)

Posted 12 days ago

Seeking Senior AI Systems & Time-Series Engineer

Expertise in probabilistic modeling & time-series forecasting

Containerization Crypto Financial Analysis Reinforcement Learning

Affiliate Growth Manager - Fogo Project

Posted 12 days ago

Hiring an Affiliate Growth Manager for sourcing and scaling high-impact affiliates in the crypto and fintech sectors.

Onboarding new affiliates and managing the complete onboarding journey.

Affiliate Marketing Business Development Communication Contract Management

Portfolio Manager (Remote)

Posted 12 days ago

Manage an active portfolio with a focus on crypto and venture investments

Evaluate deals and provide valuable insights for decision-making

Crypto Investment Analysis Portfolio Management Relationship management

Blockchain Business Dev Intern

Posted 12 days ago

Represent CertiK at local blockchain meetups

Network with builders and founders

Blockchain Crypto DeFi Event attendance

CertiK Ambassador Intern

Posted 12 days ago

Represent CertiK at local blockchain events

Network with industry professionals

Blockchain Business Development Crypto DeFi

Helium Hotspot Sales Rep

Posted 12 days ago

Target DC neighborhoods for Helium Hotspot deployment

Educate businesses and property owners on Helium Hotspot

Business Development Communication Crypto Networking

Product Management, Onchain Payments

Posted 12 days ago

Build XRP-ledger payments solutions for global money movement

Develop and test liquidity, payments, and FX using DeFi tools

Crypto Data Analysis Financial Services Fintech

Senior CI Manager

Posted 12 days ago

Deliver high-impact insights through synthesizing tech, regulatory, and business views

Analyze industry trends and competitor activities to identify opportunities

Blockchain Communication Crypto Data Analysis

Crypto Content Operations Lead

Posted 12 days ago

Manage end-to-end content systems for iGaming crypto website

Collaborate with Product for content enhancement based on data

Ai Automation Content Strategy Crypto

Product Operations Director

Posted 12 days ago

Collaborate with various departments for fund settlements

Automate reconciliation processes

Crypto Google Workspace Ms Office Risk Assessment

US Compliance Lead

Posted 12 days ago

Manage US MTL lifecycle and NMLS licensing workflows

Lead regulatory examinations and maintain program governance

Crypto Financial Services Fintech Regulatory Compliance

Crypto Communications Consultant

Posted 12 days ago

Advise and develop communications plans for early-stage crypto projects

Grow industry and media networks while vetting agencies

Crisis Communications Crypto Marketing Media Relations

Senior Product Legal Counsel

Posted 12 days ago

Provide legal guidance and advice to product teams

Ensure compliance with US and international laws

Blockchain Crypto DeFi Fintech

General Manager, OKX DEX

Posted 12 days ago

Define and execute growth strategies for market share expansion

Lead liquidity strategy and ecosystem partnerships

Crypto DeFi Growth Strategy

AI Trainer for Games

Posted 12 days ago

Enhance AI model accuracy and performance

Annotate and evaluate in-game content

Content Development Data Annotation English Fluency Remote Collaboration

Alliances Manager/Director

Posted 12 days ago

Drive revenues through existing partners

Motivate and enable partner teams globally

Business Development Communication Communication Skills Director

Account Executive - English Speakers

Posted 12 days ago

Cold call prospects and convert them into clients

Collaborate with the team to achieve goals

Account Executive Account manager B2b Cold Calling Communication Skills

Account Executive Opportunity

Posted 12 days ago

Hiring Account Executives proficient in English for Bobtail's supply chain improvement project

Emphasizing teamwork, experimentation, and innovation in achieving organizational goals

Account Executive Account manager B2b Sales Cold calling

Bilingual Client Onboarding Lead

Posted 12 days ago

Streamline client onboarding in Spanish and English

Maintain and nurture client relationships

Account manager B2b Sales Cloud Cloud Computing

Fleet Card Support Lead

Posted 12 days ago

Deliver high-quality Tier 2 customer support

Resolve complex fleet card issues and concerns

Communication Crm systems Customer Service Customer Support

Account Executive (Remote)

Posted 12 days ago

Drive outbound B2B sales growth

Eliminate inefficiencies in supply chain

Account Executive Account manager B2b Sales Cold calling

Customer Experience Associate

Posted 12 days ago

Acts with honesty, integrity, and knowledge in supporting Company's culture; Manages incoming and outbound customer contacts; Identifies and assesses customer needs; Resolves product or service problems; Maintains customer records and recommends potential products or services

None

Communication Skills Customer Service English Fluency Interpersonal Skills

Channel Program Manager India

Posted 12 days ago

Drive channel partner acquisition and growth

Streamline and improve channel management processes

Analytics Communication Data Analysis Devops

Senior UX Writer Role

Posted 12 days ago

Establish frameworks and guidelines for UX writing

Ensure consistency in content style and tone

Agile environment Collaboration Content Strategy English Fluency

Customer Success Manager

Posted 12 days ago

Guide new customers through onboarding process, Develop and maintain strong relationships, Act as primary customer contact, Monitor customer usage patterns, Manage renewal and upsell process

None

Account management Automation Business Development Communication Skills

AI Content Analyst Role

Posted 12 days ago

Assess accuracy and relevance of digital content

Support AI training and development

Ai Analytical Thinking Data Annotation English Fluency

Remote Data Analyst Netherlands

Posted 12 days ago

Validate and improve digital maps

Ensure data accuracy for businesses and routes

Analytical Skills Data Analyst English English Fluency

Maps Evaluator - Canada

Posted 12 days ago

Review and validate mapping data for accuracy and safety.

Verify business names and opening hours for correctness.

Analytical Mindset Data Data Analyst English Fluency

Maps Evaluator Data Analyst

Posted 12 days ago

Verify mapping data accuracy for digital applications

Ensure safe and accurate navigation for users

Analytical Mindset English Fluency Independent Work Research Skills

Government Sales Account Executive

Posted 12 days ago

Hiring a Government Sales Account Executive for Planet in Indonesia and the Philippines

Responsibilities include sales pipeline development, collaboration with Sales team, and marketing campaigns

Account Executive Account manager Business Development Communication Skills

Channel Partner Manager

Posted 12 days ago

Strategic goal setting for Channel partners in CSE Development and management of territory channel

lan Tracking partner activities through CRM Building and maintaining strong partner

English Fluency

Customer Support Tech Rep

Posted 12 days ago

Provide technical support to 1Password customers.

Troubleshoot and resolve customer issues.

Communication Skills Customer Service Customer Support English Fluency

Italian SEO Content Writer

Posted 12 days ago

Native Italian speaker; SEO content creation; Collaboration with local teams; Growth-oriented

t; Previous experience in tech

Content Creation Data Analysis Email Marketing English Fluency

Web Designer (Growth team)

Posted 12 days ago

Design engaging web solutions, Collaborate with Growth team, Enhance user engagement, Conduct A/B

sting, Advocate for design

A/b Testing Collaboration Communication Data Analytics

BDR - German/English Remote

Posted 12 days ago

Hiring for remote BDR role

Requires German and English proficiency

Business Development Client Relationship Management Communication Skills Crm software

Senior CSM - Japan

Posted 12 days ago

Manage customer success operations in Japan.

Build and maintain customer relationships.

Communication Skills Customer success Customer Success Management English Fluency