Customer Success Manager

New

Skills

Change Management C-level Communication Consulting Skills Customer Success Management DevOps Principles IT Enterprise Architecture PagerDuty Product Knowledge Public Sector Expertise Risk Management SaaS Business Models

The Sr. Principal Customer Success Manager for the Public Sector is responsible for building and fostering trusted advisor relationships with customers’ IT, Engineering, and Support organizations. This role requires hands-on knowledge of PagerDuty products and the ability to align them with customer business priorities to drive real-time operations adoption.

Key Responsibilities
  • Build trusted advisor relationships with customers' organizations.
  • Apply PagerDuty product knowledge to align with customer priorities.
  • Guide customers on process, people, and change management best practices.
  • Identify risks and collaborate with sales to create risk mitigation plans.
  • Produce and execute comprehensive adoption paths for PagerDuty products.
  • Deliver business value by understanding opportunities to reduce costs and drive growth.
  • Communicate technical product changes and updates proactively.
  • Lead the cross-functional post-sales team for a seamless customer experience.
  • Facilitate business reviews, training sessions, and strategic interactions.
  • Predict risks, renewals, and expansions within the customer portfolio.
Required Skills & Qualifications
  • 8-10 years of relevant customer-facing experience.
  • Proficiency in developing business value ROI models.
  • In-depth expertise in Public Sector and SaaS business models.
  • Strong understanding of IT enterprise architecture and DevOps principles.
  • Experience in a DevOps environment or transition to DevOps.
  • Strong consulting skills as a trusted advisor.
  • Knowledge of PagerDuty products and platform capabilities.
  • Ability to drive effective C-level conversations.
  • Unrestricted work authorization in Australia.
  • Located in Sydney or Melbourne with travel flexibility.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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