Senior Client Delivery Lead

New

Skills

Agile Change Management Communication Skills Crm Crm systems Customer journey mapping Data Management Energy Product Management Stakeholder Management

Join Kraken Tech as a Senior Client Delivery Lead and play a pivotal role in transforming the energy industry through innovative, AI-driven technology. You'll support European clients through complex technology migrations and long-term transformation projects, helping them adopt our cutting-edge Kraken platform for sustainable energy management. As a key point of contact, you will bridge client needs with our product teams, driving delivery, innovation, and exceptional customer experiences.

Job Overview

This is a hands-on, client-facing role focused on managing relationships, technology domains, and delivery pipelines for large-scale energy clients. You will enable clients to transition to smarter, greener operations by leveraging the Kraken platform, collaborating closely with both internal teams and external stakeholders.

Key Responsibilities
  • Manage relationships with client stakeholders, including product and business owners.
  • Act as the primary contact for technology development, issue escalation, and resolution within your domain.
  • Triaging and communicating client priorities and requests internally, ensuring alignment with product and engineering teams.
  • Support engineering teams in delivering new product features and improvements.
  • Guide clients through technology and operational transformation, advocating for agile and continuous delivery practices.
  • Summarize and articulate client needs, timelines, and requirements to internal teams to drive platform evolution.
  • Challenge clients to adopt new ways of thinking and foster innovation in energy management.
Required Skills & Qualifications
  • Strong client delivery, product ownership, or consulting experience.
  • Agile delivery expertise and experience with complex delivery pipelines.
  • Solid understanding of technology trends, especially in energy or SaaS platforms.
  • Excellent communication, collaboration, and presentation skills.
  • Ability to influence and challenge traditional thinking.
  • Patience, initiative, and a solutions-oriented mindset.
  • Time management skills and a proactive, self-starter attitude.
  • Fluency in English plus French or Flemish is required.
  • Experience with business transformation or large-scale migrations is a plus.
  • Willingness to travel across Europe as needed.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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