Customer Success Engineer

New

Skills

Client Relationship Management Cross-Functional Collaboration Customer Engagement Documentation Skills Federal Agencies Knowledge Networking Post-Sales Support Problem Solving SME Expertise Technical Leadership

The Customer Success Engineer (Federal) will provide post-sales technical leadership to clients, ensuring successful adoption of the Forward Networks Platform. This role requires a subject matter expert (SME) to manage post-sales issues and collaborate with various teams to enhance customer experience and satisfaction.

Key Responsibilities
  • Provide post-sales technical leadership to clients.
  • Serve as a subject matter expert to drive adoption of Forward Networks.
  • Own post-sales issues and document resolutions with cross-functional teams.
  • Guide customers through adoption stages of the Forward Networks Platform.
  • Collaborate with Product, Engineering, Sales & Marketing teams.
  • Travel to customer locations as required (<10%).
Requirements & Qualifications
  • B.S. in Computer Science or equivalent.
  • TS/SCI with CI Clearance Required.
  • 5+ years of customer-facing post-sales engineering experience in networking or related roles.
  • Exposure to Federal agencies and Global 2000 customers.
  • Stock options may be included.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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