Customer Success Director

New

Skills

Account Health Metrics Ad Operations Client Communication Customer Success Management Digital Advertising Mentoring People Management Programmatic Advertising Revenue Management Sales Collaboration

As the Director of Customer Success, you will manage Top Tier clients as a dedicated Customer Success Manager (CSM). You will collaborate with AdOps and sales teams to drive revenue and enhance campaign performance while mentoring CSMs to adhere to core principles and develop their skills.

Key Responsibilities
  • Manage Top Tier clients as a dedicated CSM.
  • Collaborate with AdOps and sales to drive revenue and campaign performance.
  • Mentor CSMs to follow core principles and develop their skills.
  • Guide CSMs in improving client communication through various channels.
  • Monitor key account health metrics and address any risks.
  • Support CSMs in high-priority client meetings with insights.
Requirements & Qualifications
  • 6+ years of experience in advertising technology or related field.
  • 3+ years of experience in people management.
  • Experience in a DSP/programmatic work environment.
  • Ability to adapt quickly to a rapidly changing technology environment.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Able to thrive in a fast-paced digital environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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