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Trust & Safety Specialist

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Skills

Critical Thinking Cross-Functional Coordination Customer Support Data Analysis De-Escalation Techniques Emotional Intelligence Incident Response Investigative Skills Risk Assessment Trust & Safety

As a Trust & Safety Specialist, you will play a critical role in ensuring the safety and well-being of our community members by investigating reported violations of house rules and providing empathetic support. Your expertise will help us maintain a secure environment and prevent future risks.

Key Responsibilities
  • Investigate reported violations of house rules.
  • Coordinate cross-functional incident response.
  • Provide resolutions to escalated or potentially harmful situations.
  • Assist in the prevention and detection of future risks.
  • Monitor in-unit technology and proactively contact community members violating house rules.
  • Conduct thorough investigations analyzing data from sensors and gathering statements.
  • Provide empathetic support for community members with negative experiences.
  • Evaluate existing processes and contribute to the development of best practices.
  • Identify and communicate potential risks for internal escalation.
  • Respond to inbound customer contacts and urgent incident types.
Required Skills & Qualifications
  • 3+ years of experience in a customer-facing Trust & Safety role.
  • 3+ years of experience in conducting investigations and handling high-priority issues.
  • Knowledge and experience managing cross-functional incident response efforts.
  • Expertise in active listening and clear communication.
  • Sound judgment and problem-solving skills with minimal oversight.
  • Expertise in de-escalation techniques and victim advocacy.
  • Willingness to work off-hours, including weekends and holidays.
  • Remote work flexibility.
  • Competitive salary, Wi-Fi stipend, and home office stipend for full-time roles.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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