Tier 1 Tech Support

New

Skills

Collaboration Customer Support Multi-tasking Problem Solving SaaS Troubleshooting Verbal communication Written Communication

Job Overview

Tier 1 Technical Support role to troubleshoot product questions via live chat, email, and phone. Serving as the primary support liaison to Total Expert end users, documenting incidents in required tracking systems, and keeping customers informed on resolution progress.

Responsibilities
  • Troubleshoot product questions via live chat, email, and phone
  • Serve as primary support liaison to Total Expert end users
  • Document incidents in required tracking systems
  • Keep customers informed on resolution progress
  • Manage workload to resolve issues promptly
Requirements & Qualifications
  • Associate degree or equivalent SaaS experience
  • 2-4 years in a call center or customer service role
  • Strong collaboration and teamwork skills
  • Excellent problem-solving and troubleshooting skills
  • Ability to multi-task in a fast-paced environment
  • Good verbal and written communication skills
  • Strong attention to detail
  • Proficient PC skills and software for troubleshooting

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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