Technical Support Analyst

New

Skills

Css Customer Service Hris Html Jira Php Sql Sso Troubleshooting

Deliver exceptional customer service; solve member issues. Manage technical workload: queue, JIRA, projects. Provide Tier 2 support; escalate to Tier 3 when needed. Troubleshoot with internal teams; follow up on actions. Manage software migrations and upgrades (HRIS, SSO). Ensure best practices and meet SLA targets. 2-3 years in customer/support; client support asset. Bachelor's degree completed. Salesforce CRM experience required. Strong technical background, problem solving, and interpersonal skills. Basic PHP, HTML & CSS, and SQL skills. Experience with JIRA in a queue environment.

Key Responsibilities
  • Deliver exceptional customer service and resolve member issues
  • Manage technical workload including queue, JIRA, and projects
  • Provide Tier 2 support and escalate to Tier 3 when necessary
  • Troubleshoot with internal teams and follow up on actions
  • Manage software migrations and upgrades, particularly HRIS and SSO
Required Skills & Qualifications
  • 2-3 years of experience in customer/support roles
  • Bachelor's degree completed
  • Experience with Salesforce CRM
  • Strong technical background, problem-solving, and interpersonal skills
  • Basic knowledge of PHP, HTML & CSS, and SQL

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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