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Technical Account Manager Role

New

Skills

Agile Methodologies Client-Server Applications Customer Relationship Management Network Infrastructure Project Management Software Development Technical Account Management Technical Certifications (e.g., CCNA) Troubleshooting Unix/Linux System Administration

Join FireMon as a Technical Account Manager (TAM) where you will be a key advocate for our customers, ensuring their technical needs are met across various offerings including services, training, and product development. In this role, you will manage customer relationships, provide project leadership, and collaborate across teams to deliver impactful solutions in a fast-paced environment. This is an exciting opportunity to work with innovative cybersecurity technologies and contribute to the success of our customers.

Key Responsibilities
  • Manage overall relationships with assigned end-users to increase adoption and ensure customer satisfaction.
  • Provide project leadership for major FireMon programs.
  • Collaborate with cross-functional teams to address customer needs.
  • Provide hands-on support for system health checks, troubleshooting, and upgrades.
  • Document best practices and share insights to improve products and customer experiences.
Required Skills & Qualifications
  • Bachelor’s Degree in Computer Science or related field.
  • 5+ years in technical project management or similar roles.
  • Experience with complex network infrastructures and client-server applications.
  • Strong analytical and problem-solving skills.
  • Effective communication skills with stakeholders at all levels.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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