Technical Account Manager

New

Skills

CASB DLP EDR Endpoint Agents Insider Threat Level 2 Support Level 3 Support Organizational Skills SaaS Security Technical Account Management

Join our dynamic team as a Senior Technical Account Manager, where you will play a crucial role in ensuring customer satisfaction through effective technical support and issue resolution. With a focus on data security and collaboration with industry leaders, this position offers an exciting opportunity to shape the future of data protection.

Key Responsibilities
  • Analyze, troubleshoot, and resolve complex technical issues for customers.
  • Reproduce issues and document steps for Engineering/Development teams.
  • Escalate priority issues and coordinate with internal development teams for prompt resolution.
  • Serve as the primary contact for internal and external escalations.
  • Coordinate feedback to product management, development, and operations.
  • Build and maintain relationships with stakeholders while managing their expectations.
Required Skills & Qualifications
  • 4+ years of EDR/DLP endpoint experience.
  • Expertise in DLP, Insider Threat, and CASB.
  • Hands-on troubleshooting experience with SaaS security and endpoint agents.
  • 3+ years in Technical Account Management or Level 2/Level 3 support.
  • Strong organizational and prioritization skills.
  • Excellent verbal and written communication skills in English.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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