Support Technician II (Help Desk)

New

Skills

Customer Service Help desk Itil Microsoft Azure Microsoft Office Security Tech Support

Job Overview

Rackspace is seeking a Support Technician II to join their Technical Support group in India. The role involves providing support to global clients, preferably from the US/UK, for Microsoft Office and Windows OS.

Responsibilities
  • Perform ticket queue management
  • Monitor and troubleshoot customer ticket requests
  • Administer User account provisioning
  • Provide support for business software including Microsoft Office
  • Ensure tickets are progressed to resolution within SLAs
Requirements & Qualifications
  • Graduate education
  • Open to work in shifts 24/7
  • Good customer service knowledge
  • ITIL knowledge with experience in Service Now
  • Proficient in Microsoft products and OS systems

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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