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Support Operations Engineer

New

Skills

AI Implementation Automation Tools Bug Fixing Coding Customer Support Data Analysis Documentation Process Optimization Support Engineering Tool Development

The Support Operations Engineer role at Ghost(Pro) is focused on enhancing the efficiency of our support operations while maintaining a personal touch. This position is ideal for individuals who seek to improve support processes, utilize innovative tools, and reduce the volume of support tickets through effective solutions.

Key Responsibilities
  • Audit and optimize support workflows, tooling, and automations.
  • Implement AI solutions to improve support efficiency.
  • Address and fix recurring bugs that generate support tickets.
  • Provide selective ticket support while coaching team members.
Required Skills & Qualifications
  • 2+ years of engineering experience.
  • 2+ years of support experience.
  • Strong problem-solving skills and ability to manage projects independently.
  • Experience with support tools and automation.
  • Familiarity with coding and bug fixing.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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