Store Operations Manager

New

Skills

Customer Service Food Safety Hospitality Inventory Management Leadership Management Marketing Software Proficiency Team Building Training and Development

The Store Operations Manager (GM) is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, food quality, and staff development.

Key Responsibilities
  • Hire, coach, and develop a diverse part-time staff including Shift Leaders, Cookie Crew, and Drivers.
  • Lead food quality, customer service, staff friendliness, and store cleanliness.
  • Build a culture prioritizing cookie quality, service, and sales growth.
  • Manage and audit inventory for proper controls.
  • Create and execute local marketing campaigns.
  • Drive in-store recognition programs and contests.
Required Skills & Qualifications
  • 3+ years of management/leadership experience in restaurant or retail.
  • Availability to work 2-3 mid-to-late shifts from Thursday to Sunday.
  • Benevolent leadership with a player-coach mentality.
  • Hospitality mindset and ability to deliver exceptional customer service.
  • Strong software skills: ATS, MS Outlook, Excel, MS Teams.
  • Familiarity with commercial convection ovens is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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