Senior Technical Support Engineer

New

Skills

Customer Service Customer Support Engineer Json MongoDB Mysql PostgreSQL Salesforce Sql Tech Support

Join Clari's Customer Solutions team as a Senior Technical Support Engineer, where you'll play a vital role in delivering exceptional technical support for our leading revenue platform. You'll combine technical expertise and business acumen to resolve customer issues, ensuring a remarkable experience across the entire customer journey. This is a fully remote opportunity for candidates based in India, offering flexible hours and the chance to help world-class organizations optimize their revenue performance.

Key Responsibilities
  • Handle and resolve incoming product requests from customers, tracking all interactions within CRM systems.
  • Take full ownership of customer issues through troubleshooting, communication, and regular feedback until resolution.
  • Actively manage and prioritize client support cases on a daily basis, adhering to service level agreements.
  • Develop and maintain deep product expertise to provide best practices and contribute to knowledge base articles.
  • Collaborate cross-functionally and participate in on-call rotations, including potential evening, weekend, or overnight shifts.
Required Skills & Qualifications
  • 4–6 years of technical support experience, preferably in SaaS or software environments.
  • Proficiency in Ruby or similar programming languages.
  • Strong written and verbal communication skills with the ability to empathize with customers of varying technical backgrounds.
  • Experience with database queries (MySQL, MS SQL, or Postgres) and familiarity with JSON or structured data formats.
  • Exposure to MongoDB and Salesforce customizations is highly desirable; SSO configuration or Microsoft Exchange expertise is a plus.
  • Ability to multitask, prioritize, and escalate customer issues effectively under pressure.
  • Flexible to work shift schedules, including evenings, weekends, and holidays as required.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 62 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Senior Full Stack Engineer

Posted 62 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

C# Backend Engineer Remote

Posted 62 days ago

Develop and maintain backend C# services and APIs

Collaborate remotely with a distributed team

Agile Agile Methodologies Api Development Back-end

C# Development Engineer

Posted 62 days ago

Contribute to back-end services used by company products

Collaborate with a global team

Agile Agile Methodologies Ai Tools Api Development

Senior Full Stack Engineer (ASP.NET Core, AWS)

Posted 62 days ago

Design and develop user-facing backend services and web applications.

Collaborate effectively with team members and stakeholders.

AWS Engineer Full stack Git

Back-End C# Developer

Posted 62 days ago

Enhance back-end services for millions of users

Collaborate with a global team on complex API implementations

Agile Agile Methodology Api Integration Back-end

Software Engineer at Acquia

Posted 62 days ago

Develop and maintain customer-facing applications and microservices on Kubernetes

Collaborate with cross-functional teams to document product and development details

Ansible AWS Devops Engineer

Senior Drupal Demo Engineer

Posted 62 days ago

Design and implement solutions for demo scenarios

Build and maintain demo assets

Css Drupal Engineer Git

Remote Account Executive Role

Posted 62 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Principal AI Engineer Role

Posted 62 days ago

Hire a remote Principal AI Engineer

Develop customer experience automation solutions

Ai Automation AWS Cloud Computing

Remote Senior iOS Engineer

Posted 62 days ago

Remote full-time iOS engineering role

Develop customer-focused mobile applications

Agile Methodologies Engineer Git iOS

Affirm Senior Backend Engineer

Posted 62 days ago

Lead a team of engineers through ambiguity to solve problems

Collaborate with various stakeholders in product development

Android AWS Code Review Distributed systems

Software Engineer II, Backend

Posted 62 days ago

Develop backend systems for credit decisioning.

Collaborate with team members and stakeholders.

Android AWS Backend Systems Code Review

Customer Support Specialist (Ireland)

Posted 62 days ago

Hiring a Customer Support Specialist based in Ireland for a full-time remote position.

Assisting customers with technical issues and providing product information.

Communication Skills Crm software Customer Support Interpersonal Skills

Customer Support Enablement Manager

Posted 62 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Night-Shift Support Specialist

Posted 62 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 62 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 62 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 62 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 62 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 62 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Product Success Specialist Role

Posted 62 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Senior Software Engineer - BizTech

Posted 62 days ago

Solve challenging problems for Airbnb and users

Remove friction from user journey

Android C++ Engineer Java

Senior Staff Software Engineer - Payments

Posted 62 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

Staff Software Engineer, Tax

Posted 62 days ago

Lead and scale tax engineering systems at Airbnb

Collaborate cross-functionally on global platform initiatives

Apis Architecture Backend Development Cloud Platforms

Staff Software Engineer - Biztech

Posted 62 days ago

Solving challenging and unique problems in Global Tax Engineering at Airbnb

Promoting sustainable engineering practices and well-being in the work environment

Architecture Backend Development Engineer Fintech

Senior EX Ops Coordinator

Posted 62 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Remote Technical Sourcer

Posted 62 days ago

Hiring a Technical Sourcer on a contract basis

Seeking remote individuals in the United States

Collaboration Communication Skills Engineer Interpersonal Skills

Senior Developer Support Engineer

Posted 62 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Remote Developer Support Engineer

Posted 62 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Strategic Accounts Executive DACH

Posted 62 days ago

Hire remote account executive

Expand strategic accounts in DACH

Account Executive Account management Business Development Crm

Remote Technical Support Specialist

Posted 62 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Business Development Rep

Posted 62 days ago

Conduct regular outbound activities to key web3 prospects

Understand prospective customers' goals and assess how Allium.so can help

Blockchain Business Development Collaboration Tools Communication Skills

Blockchain Solutions Engineer

Posted 62 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Revenue Operations Lead

Posted 62 days ago

Optimize revenue operations for Allium.so's growth

Develop accurate revenue forecasting models

Bi tools Collaboration Tools Crm systems Data Analytics

Growth Engineer at Allium

Posted 62 days ago

Optimize internal customer support processes

Automate customer interactions for efficiency

Blockchain Collaboration Tools Documentation Engineer

Remote Customer Support Specialist

Posted 62 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Forward Deployed Software Engineer (Data)

Posted 62 days ago

Leading the technical implementation of AI-driven data solutions

Translating customer needs into technical requirements

AWS Communication Skills Engineer Microsoft Azure

Forward Deployed Software Engineer

Posted 62 days ago

Lead technical implementation and optimization of data platform

Serve as primary technical contact for key accounts

Airflow AWS Databricks Engineer

Staff AI Backend Engineer

Posted 62 days ago

Architect and maintain high-performance backend infrastructure

Integrate advanced AI and LLM technologies into data workflows

AWS Docker Engineer FastAPI

Staff Software Engineer Role

Posted 62 days ago

Lead backend development for AI-powered data solutions

Architect scalable systems and APIs for enterprise clients

Agile Methodologies Angular AWS CI/CD

Staff Software Engineer

Posted 62 days ago

Revolutionize enterprise data operations through AI solutions.

Automate and accelerate data tasks for overworked data teams.

Ai Airflow Ansible Api Development

AI-Powered Data Operations Revolution

Posted 62 days ago

Revolutionize enterprise data operations through AI automation.

Develop high-performance backend systems for AI solutions.

Docker Engineer FastAPI Python

Latin America Remote Opportunities

Posted 62 days ago

Find remote job opportunities, Explore work-from-home options, Expand career in Latin America, Gain

global experience, Work with international

Content Writing Customer Service Data Analysis Digital Marketing

Remote Customer Support Role

Posted 62 days ago

Provide remote customer support

Simplify insurance billing processes

Crm software Customer Service Email Support Problem Solving

Remote Business Operations Specialist

Posted 62 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Anaplan Full Stack Engineer

Posted 62 days ago

Build exceptional software for a global growth strategy

Deliver seamless user experiences through architecture and collaboration

Android Css Docker Engineer

Marketing Operations Specialist

Posted 62 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Airtable Asana Communication

Senior Angular Front-End Developer

Posted 62 days ago

Develop advanced Angular applications

Mentor and lead front-end team members

Css Css3 Git Html