Senior CX Strategist

New

Skills

Braze Leadership Salesforce marketing cloud

Drive strategic customer experience (CX) initiatives across various touchpoints to enhance engagement and loyalty. Define visionary frameworks for seamless omni-channel interactions. Lead and collaborate with cross-functional teams including creative, media, and data experts to ensure alignment and cohesion. Oversee research activities to develop actionable personas and customer journeys. Cultivate strong strategic relationships with clients and inspire senior stakeholders. Requires a minimum of 7 years' experience in CRM/CX strategy at top agencies, with a track record of successful omni-channel strategies for major brands. Proficiency in CRM platforms such as Salesforce Marketing Cloud, Adobe Experience Cloud, and Braze, as well as analytics tools like GA4 and Adobe Analytics. Demonstrated leadership in managing cross-functional teams and senior client relationships. Must possess exceptional executive storytelling and negotiation skills. Position offers a hybrid work environment, presenting the opportunity to collaborate within MAP's global network and be part of a collaborative, inclusive culture with mentorship opportunities.

Key Responsibilities
  • Drive strategic CX initiatives to improve engagement and loyalty
  • Define visionary frameworks for omni-channel interactions
  • Lead cross-functional teams for alignment and collaboration
  • Oversee research to develop actionable personas and journeys
  • Build and maintain strategic client relationships
Required Skills & Qualifications
  • 7+ years of experience in CRM/CX strategy
  • Proven expertise in omni-channel strategy
  • Proficiency in CRM platforms: Salesforce Marketing Cloud, Adobe Experience Cloud, Braze
  • Experience with analytics tools: GA4, Adobe Analytics
  • Demonstrated leadership in managing cross-functional teams and senior client relationships

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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