Risk Operations Director

New

Skills

AI Workflows Automation Credit Risk Dispute Resolution Fintech Fraud Detection Payments People Management Risk Management Stakeholder Management

The Associate Director of Risk Operations for Payments in North America is responsible for defining and owning the North American Risk Operations Strategy aligned with global risk frameworks. This role will translate the strategy into OKRs, roadmaps, and operating plans focused on fraud, disputes, and credit risk.

Key Responsibilities
  • Define and implement the North American Risk Operations Strategy.
  • Translate strategies into OKRs, roadmaps, and operating plans.
  • Build and develop a diverse leadership bench in the US.
  • Own end-to-end performance metrics for NA payments risk operations.
  • Collaborate with Product and Engineering teams to enhance risk tooling.
  • Champion automation and AI to reduce manual work while maintaining controls.
Required Skills & Qualifications
  • 10+ years of experience in payments, fintech, or acquiring.
  • 3+ years of people management experience.
  • Deep expertise in consumer fraud, transaction risk, or merchant/credit risk.
  • Proven track record managing senior individual contributors in multi-location teams.
  • Strong stakeholder management and communication skills with executives and external partners.
  • Ability to operate in ambiguity and drive outcomes in fast-growth environments.
  • Bachelor’s degree or equivalent practical experience.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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