Remote QA Specialist Role

New

Skills

Data Interpretation Quality Assurance

TTEC, a global leader in customer experience technology and services, is seeking a dedicated Quality Assurance Specialist to join our remote team. We are committed to innovation, diversity, and employee well-being, offering a collaborative and inclusive environment. As a Quality Assurance Specialist, you will play a vital role in evaluating customer interactions, analyzing operational procedures, and supporting the continuous improvement of our customer experience initiatives.

Key Responsibilities
  • Evaluate and analyze customer interactions to enhance satisfaction and experience scores.
  • Audit Key Performance Indicators (KPIs) for TTEC Operations.
  • Review and assess operational procedures, focusing on customer service interactions.
  • Assist in developing Standard Operating Procedures (SOPs) and quality recognition programs.
  • Support special projects, including research, development, and delivery of new training initiatives.
Required Skills & Qualifications
  • High school diploma or equivalent required.
  • Minimum 6 months of healthcare, medical interpreting, or call center experience.
  • Proficiency in both Spanish and English.
  • Ability to interpret, analyze, and manipulate data for reporting purposes.
  • Strong commitment to professional development and contributing to an inclusive, community-focused organization.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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