Product Support Specialist

New

Skills

Analytical Skills Client Communication Documentation Fast-paced Environment Issue Resolution Jira Organizational Skills Technical Support Troubleshooting Zendesk

As a Product Support Specialist, you will play a crucial role in providing exceptional support to CreatorIQ clients through direct chat and email communication. Your expertise will help in resolving technical issues efficiently while contributing to our knowledge base.

Key Responsibilities
  • Provide direct chat and email support to CreatorIQ clients.
  • Deliver issue resolution via screen shares and sessions.
  • Contribute to the knowledge base with documentation and FAQs.
  • Research and resolve client issues promptly.
  • Troubleshoot a range of complex technical problems.
  • Share tips and tricks to help users navigate the platform.
  • Multi-task in a fast-paced environment with changing priorities.
Required Skills & Qualifications
  • Detail-oriented with strong organizational skills.
  • Technical support experience in high-paced settings.
  • Excellent verbal and written communication skills.
  • Familiarity with Zendesk and Jira ticketing systems.
  • Strong problem-solving and analytical skills.
  • Flexible work model combining in-person and remote work.
  • Commitment to an inclusive and diverse company culture.
  • Ability to work effectively in a global team with offices in multiple locations.
  • Access to a comprehensive benefits package.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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