Product Solutions Lead

New

Skills

Analytical Skills API Tools Documentation Standards Metrics Monitoring Product Operations Salesforce SQL Team Management Technical Support Zendesk

As a Product Solutions Lead at EliseAI, you will serve as a Subject Matter Expert (SME) and escalation point across our product suite. You will collaborate with Customer Support, Product, and Engineering teams to resolve issues and inform the product roadmap. This role involves leading and developing a team of Product Solutions Analysts while ensuring effective onboarding and ongoing training to enhance product knowledge.

Key Responsibilities
  • Serve as SME and escalation point for product-related issues.
  • Collaborate with cross-functional teams to resolve issues and influence the product roadmap.
  • Lead and develop a team of 3–5 Product Solutions Analysts.
  • Oversee onboarding and training initiatives for team members.
  • Own documentation and ticket standards to ensure clarity and efficiency.
  • Monitor metrics and customer impact to refine priorities and execution.
Required Skills & Qualifications
  • 4+ years in technical support, product operations, or solutions.
  • Experience managing or mentoring team members.
  • Strong analytical skills and data-driven decision-making.
  • Experience investigating issues using SQL, logs, or API tools.
  • Familiarity with Zendesk and Salesforce (CRMs).
  • Ability to work onsite in Toronto 4–5 days per week.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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