Partner Operations Manager

New

Skills

Cross-Functional Collaboration Customer Success Management Documentation Skills Healthcare Partnerships Implementation Strategies Problem Solving Process Creation Project Management SaaS Customer Success Strategic Thinking

The Senior Partner Operations Manager will serve as the primary contact and advocate for partners post-sales, implementing a comprehensive partner operating strategy throughout their lifecycle. This role requires collaboration with cross-functional teams including Implementation, Customer Success (CS), and Partner Operations to ensure successful partner integration.

Key Responsibilities
  • Act as the main contact for partners and advocate for their needs.
  • Define and execute partner operating strategies across their lifecycle.
  • Collaborate with Implementation, CS, and Partner Ops teams.
  • Coordinate with clinical, operations, and tech teams for partner selection and integration.
  • Serve as a Subject Matter Expert (SME) for Partner Success and assist in building partnerships and business cases.
  • Create processes, documentation, and training to enable Customer Success teams to effectively support clients through partners.
Required Skills & Qualifications
  • 5+ years of experience in healthcare partnerships, healthcare consulting, or SaaS customer success.
  • Strong project management skills with the ability to manage multiple concurrent implementations and initiatives.
  • Strategic and systemic thinking combined with methodical execution.
  • Experience in customer success management, implementation, or consulting.
  • Entrepreneurial mindset with the ability to design flexible plans with thorough documentation.
  • Proactive, accountable, detail-oriented, and skilled in strategic problem-solving.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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