Member Care Supervisor

New

Skills

Customer Service Management Data Privacy Health Insurance Knowledge HIPAA Compliance Medical Terminology Microsoft Office Suite Performance Metrics Scheduling Supervisory Skills Workload Management

We are seeking a dedicated Supervisor for our Member Care team to oversee daily operations and ensure exceptional service delivery. This role requires strong leadership skills and a deep understanding of the health insurance sector.

Key Responsibilities
  • Supervise daily activities of the Member Care Specialist team.
  • Manage workload, scheduling, and real-time queue monitoring.
  • Ensure SLAs and KPIs are met; escalate issues promptly.
  • Present performance updates to external stakeholders.
  • Coach, onboard, and develop team members; conduct regular check-ins.
  • Maintain HIPAA compliance, data privacy, and product knowledge.
Required Skills & Qualifications
  • 3+ years of supervisory/management experience in customer service or operations.
  • 2+ years in a TPA/health insurance or employee benefits setting.
  • Working knowledge of CPT codes, ICD-9/ICD-10, and medical terminology.
  • Demonstrated professional written and verbal communication skills.
  • Experience in regulated environments with HIPAA/data privacy.
  • Proficiency in Microsoft Office and ability to learn new systems.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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