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Join Blackbaud as a Real-Time Support Analyst, where you will play a critical role in ensuring exceptional customer support operations. This remote-friendly position focuses on managing real-time schedules, optimizing workforce allocation, and supporting seamless customer experiences in a fast-paced, digital-first environment.
As a Real-Time Support Analyst, you will be responsible for creating and adjusting frontline schedules for the Customer Support team, monitoring adherence, and proactively resolving staffing gaps. You will support intraday management, analyze volume trends, and route escalations to maintain optimal response times and service levels.
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