Member Care Specialist

New

Skills

Case Management Collaboration Tools Communication Skills Customer Support Dashboards Management Escalation Management Fast-paced Environment Adaptability Healthcare Knowledge Knowledge Management Problem Solving

We are seeking a dedicated Member & Provider Care Specialist to serve as a Subject Matter Expert (SME) for our Member and Provider Services. The ideal candidate will have a passion for resolving complex provider and member issues and enhancing the overall experience for our clients.

Key Responsibilities
  • Resolve complex provider/member issues efficiently.
  • Manage a queue of cases and dashboards for tracking progress.
  • Share findings with providers and internal teams to foster collaboration.
  • Update and maintain knowledge management content to ensure accuracy.
  • Collaborate with teams to continuously improve member and provider experiences.
Required Skills & Qualifications
  • 1+ years in customer support, healthcare, tech, or related fields.
  • Experience in a fast-paced environment is essential.
  • At least 6 months of direct member and customer service experience.
  • Over 1 year of experience handling escalations in a customer service context.
  • Strong communication and problem-solving skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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