IT Support Technician II

New

Skills

Endpoint security Intune Inventory management ITSM ticketing Jamf macOS MFA SSO VPN Windows 11

We are seeking an IT Support Technician II for a hybrid role based in Denver. This position involves providing Tier 1-2 deskside and remote support for both Windows and Mac systems. The ideal candidate will have experience managing hardware, operating systems, drivers, network configurations, VPN, SSO, and various IT tools.

Key Responsibilities
  • Provide Tier 1-2 support for desktops and endpoints.
  • Lead device deployment and lifecycle management using Intune and Jamf.
  • Maintain inventory, runbooks, asset records, and conduct audits.
  • Oversee onboarding processes for new hires, including A/V setup and conference room management.
  • Ensure adherence to ITSM ticketing, SLAs, and change/control management.
Required Skills & Qualifications
  • 2+ years of experience in desktop/endpoint support with Tier 2 ownership.
  • Proficiency in Windows 11 and macOS administration.
  • Experience with endpoint security and management tools such as Jamf and Intune.
  • Strong networking, VPN, and SSO/MFA troubleshooting skills.
  • Excellent customer-service focus and clear written communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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