IT Support Analyst

New

Skills

Atlassian Documentation Google Workspace IT Support IT Ticketing System MacOS Problem Solving Remote Support Slack Zoom

Join a dynamic team as an IT Analyst in a high-growth technology company, where you'll play a critical role in supporting and training IT staff and end-users. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about technology and user support.

Key Responsibilities
  • Provide training and support to IT staff and end-users.
  • Manage IT ticketing system and ensure service level agreements (SLAs) are met.
  • Prioritize and resolve requests via Atlassian, Slack, and Zoom.
  • Maintain office hardware, networks, and inventory.
  • Document IT processes and user guides in the internal wiki.
Required Skills & Qualifications
  • 5+ years of experience in supporting IT services.
  • Proficiency in MacOS and cloud technologies such as Google Workspace, Slack, and Zoom.
  • Strong problem-solving and adaptability skills.
  • Experience supporting dispersed teams in remote environments.
  • Ability to prioritize and manage time effectively.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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