Implementation Services Manager

New

Skills

AI Technologies ChatGPT Claude Config Newton Consultative Advisory Excel Gemini No-code platforms Project Management SaaS

The Implementation Services Manager will own customer onboardings and expansions from start to finish within a designated Pod. This role requires collaboration with Engagement Managers and Pod Leaders to ensure project health while leveraging AI technologies like Config Newton to automate tasks. The ideal candidate will proactively solve upstream business problems to enhance user experience and prevent churn, driving efficiency and compressing project timelines.

Key Responsibilities
  • Oversee end-to-end customer onboarding and expansion processes.
  • Collaborate with Engagement Managers and Pod Leaders to maintain project health.
  • Utilize AI tools to automate point-and-click tasks.
  • Address upstream business issues to improve user experience and reduce churn.
  • Drive project efficiency and compress timelines using AI.
  • Provide consultative advisory services to identify broader business problems.
Required Skills & Qualifications
  • 4+ years of experience in software implementations, consulting, or project management in SaaS.
  • 2+ years of experience in Governance, Risk, and Compliance (GRC) or related fields.
  • AI-first mindset with proficiency in tools like Gemini, Claude, and ChatGPT.
  • Ability to manage multiple large projects with executive-level stakeholders.
  • Strong technical aptitude, including advanced Excel and no-code platforms.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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