Director of Renewals Operations

New

Skills

Analytical Thinking Business Intelligence Reporting Customer Success Management Enterprise Software Knowledge Financial Forecasting Process Optimization Renewals Operations Revenue Operations Stakeholder Management Team Leadership

The Director of Renewals & Customer Success Operations will lead and oversee all aspects of renewals and customer success operations, ensuring efficiency and effectiveness in revenue processes.

Key Responsibilities
  • Lead and oversee Renewals and Customer Success operations.
  • Own annual planning, forecasting, and BI reporting.
  • Drive business process optimization across renewals and customer success.
  • Serve as a trusted advisor to the VP of Customer Success.
  • Lead a high-performing team of operational leads.
  • Enable revenue process efficiency and cross-functional initiatives.
Required Skills & Qualifications
  • 6+ years leading renewals operations or customer success management.
  • Prior leadership of renewals or customer success teams.
  • Strong analytical thinker with excellent problem-solving skills.
  • Exceptional written and spoken communication skills.
  • Stakeholder management experience.
  • Degree in Economics, Finance, or Math; MBA highly desired.
  • Experience in enterprise software.
  • Strong business acumen.
  • Flexible work options available.
  • Inclusive, equal-opportunity workplace culture.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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