Customer Support Manager

New

Skills

AI-assisted Support Tools Coaching and Mentoring Communication Skills Cross-functional Collaboration Customer Support Data Analysis Performance Metrics Problem-solving SaaS Products Knowledge Team Management

The Manager of Customer Support is responsible for overseeing daily and weekly performance across various support channels, ensuring high-quality and empathetic service is delivered to customers. This role requires active management of capacity, volume, and priorities, along with the ability to anticipate potential issues. The ideal candidate will lead a team of Support Specialists, fostering a culture of ownership, curiosity, and customer empathy.

Key Responsibilities
  • Own daily and weekly performance metrics across support channels (email, chat, phone).
  • Manage capacity, volume, and priorities while anticipating issues.
  • Ensure customers receive clear, accurate, and empathetic support.
  • Utilize data to identify trends, risks, and opportunities in support performance.
  • Lead, coach, and develop a team of Support Specialists.
  • Set clear expectations, recognize great work, and address gaps early.
  • Partner with Support Operations, Enablement, and Knowledge teams for AI-assisted support improvement.
  • Translate customer pain into actionable feedback.
  • Communicate effectively with stakeholders at multiple levels.
Required Skills & Qualifications
  • 3+ years of experience in managing teams within a customer support environment.
  • Proven leadership skills with a track record of driving performance and engagement.
  • Passion for coaching and mentoring early-career professionals.
  • Clear and confident communication skills, preferably in a SaaS context.
  • Exposure to AI-powered support tools or automation (nice to have).
  • Comfort in partnering cross-functionally with Product, Engineering, and other customer-facing teams (nice to have).
  • Experience in leading through change or growth (nice to have).

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Clinical Nurse Manager

Posted 4 days ago

Oversee daily clinic operations.

Manage and supervise clinic staff.

Ambulatory Care Experience Audit Process Management Clinical Operations Management Coaching and Mentoring

Lead Software Engineer

Posted 10 days ago

Lead a team of engineers focused on growth experiments.

Deliver and manage A/B experiments on user acquisition.

A/B Testing Amplitude Coaching and Mentoring Event-sourced Systems

US Payroll Supervisor

New

Lead US payroll processing activities.

Ensure compliance with payroll regulations.

ADP Workforce Now Coaching and Mentoring Compliance with US Tax Codes Efficiency Improvement

Commerce Sales Manager

Posted 10 days ago

Lead a frontline sales team for merchant acquisition.

Establish a performance system with accountability and coaching.

Coaching and Mentoring Collaboration CRM Proficiency Data Analysis

Claims Operations Team Lead

Posted 10 days ago

Build and lead a high-performing team.

Ensure accurate and timely claims processing.

Change Management Claims Processing Coaching and Mentoring Cross-functional Collaboration

Sales Leadership Role

Posted 6 days ago

Develop and execute a sales strategy.

Lead and scale the sales organization.

B2B Sales Coaching and Mentoring Customer Relationship Management (CRM) Cybersecurity Sales

Sales & Service Manager

Posted 6 days ago

Lead the Sales & Service team.

Oversee daily store operations.

Budget Management Coaching and Mentoring Communication Skills Guest Experience

Store Team Lead

Posted 5 days ago

Deliver exceptional customer experiences.

Nurture a welcoming environment for customers.

Coaching and Mentoring Cultural Awareness Customer Relationship Management (CRM) Customer Service Excellence

Strategic Sales Leadership

New

Build and lead a strategic sales team.

Achieve and exceed sales targets.

Cloud Technologies Coaching and Mentoring Cross-functional Collaboration C-suite Engagement

Sales Training Manager

Posted 5 days ago

Deliver clinical product education for onboarding and development.

Create and maintain clinical training materials.

Clinical Education Coaching and Mentoring Competitive Analysis Genetics Knowledge

Community Inclusion Lead

Posted 5 days ago

Own and manage inclusion programs and ERG activities.

Facilitate communication between ERGs and the People Team.

Budget Management Coaching and Mentoring Communication Skills Data Analysis

Support Program Manager

Posted 4 days ago

Drive technical excellence in IPO solutions.

Coach global support teams for improved performance.

Automation Tools Coaching and Mentoring Collaboration Skills Data Analysis

Customer Support Manager

New

Manage performance across support channels.

Anticipate and address issues proactively.

AI-powered Support Tools Coaching and Mentoring Communication Skills Cross-functional Collaboration

Remote VP Customer Success

Posted 22 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Financial Reporting Specialist

Posted 22 days ago

Ensure accurate financial reporting and compliance with standards.

Provide financial insights through management reporting.

Budgeting Communication Skills Forecasting Internal Controls

Accountant Position

Posted 22 days ago

Manage accounts payable and receivable effectively, Ensure accuracy in financial reporting, Comply

ith accounting regulations, Collaborate with internal teams and external stakeholders, Provide

Communication Skills Financial Reporting Microsoft Excel Time Management

Remote Sales Engineer at Acquia

Posted 22 days ago

Hiring a remote Associate Sales Engineer

Full-time position

Communication Skills Drupal Presentation Skills Remote Work

Remote BDR UK French

Posted 22 days ago

Hire UK-based BDR

Prefer French-speaking candidates

Business Development Client Relationship Management Communication Skills Drupal

Product Marketing Manager, Platform

Posted 22 days ago

Lead product marketing strategies for the platform

Collaborate with cross-functional teams for product awareness

Collaboration Communication Skills Content Creation Cross-functional teamwork

Remote Senior Social Media Manager

Posted 22 days ago

Develop and execute social media strategies

Enhance customer experience automation

Analytics Brand management Communication Skills Content Creation

Senior Manager, Customer Advocacy

Posted 22 days ago

Hiring a Senior Manager for Customer Advocacy at 1Password.

Full-time remote position in Canada or the United States.

Communication Skills Customer Satisfaction Interpersonal Skills Problem-solving

Product Marketing Manager

Posted 22 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Customer Support Specialist (Ireland)

Posted 22 days ago

Hiring a Customer Support Specialist based in Ireland for a full-time remote position.

Assisting customers with technical issues and providing product information.

Communication Skills Crm software Customer Support Interpersonal Skills

Night-Shift Support Specialist

Posted 22 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 22 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Multinational Customer Support Agent

Posted 22 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Business Dev Rep France

Posted 22 days ago

Hiring a Business Development Representative for France

Full-time remote position in France

Business Development Client Relationship Management Communication Skills English Proficiency

Remote Product Manager

Posted 22 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

DACH Marketing Manager

Posted 22 days ago

Oversee marketing activities in the DACH region.

Develop and implement targeted marketing strategies.

Campaign Management Communication Skills Data Analysis Digital Marketing

Senior Staff Software Engineer - Payments

Posted 22 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

Remote Technical Sourcer

Posted 22 days ago

Hiring a Technical Sourcer on a contract basis

Seeking remote individuals in the United States

Collaboration Communication Skills Engineer Interpersonal Skills

Senior Marketing Manager

Posted 22 days ago

Lead marketing strategy for enterprise clients

Collaborate with sales and product teams

Analytical Skills Campaign Management Client Relationship Management Communication Skills

Senior Growth Marketing Manager, Builders

Posted 22 days ago

Seeking a Senior Growth Marketing Manager for Builder projects

Full-time remote position available across the United States

Communication Skills Data Analysis Marketing strategies

Technical Account Manager Remote

Posted 22 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Engagement Manager Role

Posted 22 days ago

Hire a remote Engagement Manager

Ensure successful client adoption

Account management Communication Skills Customer success Problem Solving

Remote Strategic Account Executive

Posted 22 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Sales Floor Leader

Posted 22 days ago

Drive sales goals, Provide exceptional customer service, Manage inventory levels, Enforce company

licies, Support store

Communication Skills Financial Acumen Interpersonal Skills Organizational Skills

Business Development Rep

Posted 22 days ago

Conduct regular outbound activities to key web3 prospects

Understand prospective customers' goals and assess how Allium.so can help

Blockchain Business Development Collaboration Tools Communication Skills

Remote Customer Support Specialist

Posted 22 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Creative Operations Manager Contract

Posted 22 days ago

Hire a remote contract manager

Optimize creative workflows

Communication Skills Digital Platforms Project Management

Forward Deployed Software Engineer (Data)

Posted 22 days ago

Leading the technical implementation of AI-driven data solutions

Translating customer needs into technical requirements

AWS Azure Communication Skills Engineer

Account Executive, Strategic Accounts

Posted 22 days ago

Hiring a remote Account Executive for strategic accounts in North America.

Full-time position that can be done remotely in the United States.

Account Executive Account management Business Development Communication Skills

Remote Business Operations Analyst

Posted 22 days ago

Offer a 100% remote analyst role

Simplify insurance billing operations

Business Operations Communication Skills Data Analysis Microsoft Excel

Remote Business Operations Specialist

Posted 22 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Remote QA Engineer

Posted 22 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving

LatAm Fraud Analyst

Posted 22 days ago

Monitor and detect suspicious activities in global money service operations.

Analyze transaction patterns to identify potential fraud or illicit behavior.

Analytical Skills Communication Skills Fraud Detection Organizational Skills

Fraud Strategy Analyst

Posted 22 days ago

Develop fraud detection rulesets and scoring to manage fraud risk, collaborate with investigations.

Designing, testing and implementing fraud detection rulesets and scoring to manage our fraud risk and enable business growth.

Bi tools Communication Skills Data Analysis Deadline Management