Customer Support Engineer Tier 1

Join Lemon.io as a Senior iOS Developer for remote job opportunities

Work on projects with startups in the US and Europe

Design scalable automated testing systems for cloud technologies

Conduct functional and regression testing on MariaDB products

Hire IT support for remote team

Ensure smooth technology operations

Resolve hardware and software issues, Manage user access rights, Facilitate projects, Maintain IT

ventory, Provide technical

Streamline and optimize Microsoft 365 environment

Enhance calendar management and permissions

Lead and mentor remote engineering teams

Advance open source and modern software practices

Resolving complex IT issues and serving as an escalation point for the Service Desk

Maintaining core IT services and ensuring business continuity

Provide hands-on IT support with white-glove service

Enhance ITIL 4 processes and service-desk tools

Provide end-user support and lifecycle management for Mac and Windows systems.

Implement automation workflows using Zapier, Workato, and Google Apps Script.

Provide technical support for macOS and Windows devices

Administer core SaaS platforms and identity providers

Plan, execute, and deliver security projects with minimal guidance.

Manage and audit Identity Provider solutions (Entra, LDAP).

Support and administer Microsoft Intune across multiple platforms

Maintain device compliance policies and configurations

Architect and improve detection capabilities

Enhance detection strategy with new detections

Consult with clients to research solutions and implement projects

Improve processes, document workflows, train users

Configure systems and implement features

Troubleshoot IT environments

Develop and maintain build/release workflows for Thunderbird

Adapt build scripts from Firefox engineers to Thunderbird

Provide hands-on escalation support for macOS, SaaS, and access issues

Define and improve support processes, runbooks, and KB

Provide first-line IT support through service desk.

Assist with identity and access management tasks.

Lead ERP integration projects end-to-end.

Serve as a technical partner across departments.

Demonstrate product value to Enterprise Customers.

Address customer challenges with tailored solutions.

Lead ERP integration projects with customers.

Serve as a technical partner across various teams.

Design and develop ServiceNow applications.

Optimize IT service management processes.

Train Junior Software Developers over 18 months.

Focus on Frontend development in the Sales App team.

Serve as the final technical escalation point for support.

Triage and reproduce technical issues efficiently.

Design and build Airtable bases and interfaces.

Develop AI-forward demo asset library for consultants.

Design and develop full-stack applications.

Collaborate in teams for delivery outcomes.

Demonstrate HYPR value through POV plans.

Architect end-to-end designs for technical solutions.

Serve as primary technical POC for customers.

Guide integration and maintenance of Okta deployments.

Assist in implementing data flows and webhooks.

Map JSON data to Narvar's data model.

Define and ship integrations for external knowledge sources.

Collaborate with teams to enhance data retrieval and indexing.

Troubleshoot software and hardware issues.

Train users on IT basics.

Drive medium-complexity software projects.

Collaborate with cross-functional teams.

Design and implement compliance programs.

Manage Drata compliance platform.

Provide technical support for Windows and Mac devices.

Manage device lifecycle and deployment using MDM tools.

Provide hybrid IT support in Denver.

Deliver Tier 1-2 deskside and remote assistance.

Engage potential partners for premium offerings.

Coordinate technical setups with business teams.

Design and develop software features.

Respond to incidents and participate in on-call rotations.

Translate complex tech into market stories.

Track the competitive landscape for cybersecurity.

Plan and execute independent security projects.

Manage and audit identity provider solutions.

Manage Spotify Premium Partnerships projects in LATAM.

Oversee technical implementation and performance.

Develop automation projects using Google Apps Script and N8N.

Create workflows to integrate various systems.

Design and implement elegant software solutions.

Contribute to architectural and design decisions.

Design and develop scalable backend systems.

Architect microservices and ensure code quality.

Develop scalable software solutions using Node.js and React.

Collaborate with designers and product managers for impactful web products.

Build and maintain scalable frontend features.

Develop responsive UI components.

Develop automation projects with JavaScript and related tools.

Create workflows using Google Apps and N8N for system integration.