Customer Support Engineer II

New

Skills

API Integration Communication Skills Customer Support Documentation Fivetran API Connectors Issue Resolution NoSQL SQL TCP/IP Networking Technical Troubleshooting

The Customer Support Engineer II role involves providing virtual technical support to customers and partners. This position requires collaboration with customers and stakeholders to ensure timely issue resolution, along with investigating and troubleshooting various issues using logs and tools.

Key Responsibilities
  • Provide virtual technical support to customers and partners.
  • Collaborate with customers and stakeholders for timely issue resolution.
  • Investigate and troubleshoot issues using logs and tools.
  • Work with the Development team to resolve bugs impacting customers.
  • Become a Subject Matter Expert on Fivetran API Connectors.
  • Document solutions in the knowledge base and share with the team.
Requirements & Qualifications
  • 2+ years of relevant professional experience.
  • Strong customer advocacy via email and video calls.
  • Excellent written and verbal English communication.
  • Experience troubleshooting APIs, including making requests and interpreting responses.
  • Basic networking fundamentals (TCP/IP).
  • SQL/NoSQL experience; knowledge of Snowflake/Redshift.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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