Customer Experience Manager

New

Skills

Agile Methodologies AI Tooling Compliance Solutions Front Office Workflows Investment Management Software Portfolio Management SaaS Implementation Stakeholder Management Team Leadership Trading Systems

As a Customer Experience Manager in Front Office Consulting, you will lead a dedicated team of Front Office Consultants to deliver enterprise SaaS solutions across trading, portfolio management, and compliance domains. You will ensure high-quality and timely delivery of multiple implementations while shaping delivery standards and fostering cross-functional collaboration.

Key Responsibilities
  • Lead a team of Front Office Consultants in delivering enterprise SaaS.
  • Oversee front-office workstreams for quality and on-time delivery.
  • Shape delivery standards and enhance cross-functional collaboration.
  • Champion the use of AI tooling to improve processes.
  • Collaborate with various teams including PM, Tech, Data Migration, Product, Eng, and CS.
  • Travel 25-30% domestically for client engagements.
Requirements & Qualifications
  • 8+ years of experience implementing investment management software in customer-facing roles.
  • Deep expertise in front office workflows: trading, portfolio management, and compliance.
  • 3+ years of people management experience in a consulting environment.
  • Experience leading multi-workstream SaaS implementations.
  • Strong stakeholder management and communication skills.
  • Familiarity with Agile and SaaS development lifecycles.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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