Customer Experience Associate

New

Skills

Customer Experience E-commerce Google Workspace Microsoft Office Problem-solving Salesforce Verbal communication Written Communication Zendesk

Job Overview

Join our team as a Customer Experience Associate in the Central/Eastern timezone. You will interact with customers via phone and email, resolve customer escalations, assist with website navigation, and become a product expert.

Responsibilities
  • Answer customer calls and reply to email inquiries
  • Act as a point of escalation for complex customer and process issues
  • Resolve high-priority customer escalations
  • Assist customers with navigating the Nutrafol website
  • Customize creative solutions for customer issues
  • Prioritize daily tasks to maximize efficiency
  • Manage Ad-hoc projects
  • Take on additional responsibilities to improve customer experiences
Requirements & Qualifications
  • 1-3 years in a customer experience role
  • Proficient in platforms such as ZenDesk, Salesforce, Microsoft Office, and Google Workspace
  • Excellent written and verbal communication skills
  • Positive approach toward customers
  • Passion for understanding and solving problems
  • Interest in health and wellness
  • Self-starter with an entrepreneurial spirit
  • People-person who enjoys making customers smile
  • Bilingual in English/Spanish preferred

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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