Consumer Training Lead Analyst

New

Skills

Analytical Skills Blockchain Cryptocurrency Customer Service Problem-solving Process Improvement Quality Assurance Stakeholder Communication

Job Overview

As a Consumer Training Lead Analyst, you will be responsible for delivering onboarding, cross-skilling, and train-the-trainer sessions to raise quality. You will collaborate with various departments to design training programs, lead in-person and virtual training sessions for a global audience, and conduct live cases to maintain subject matter expertise.

Responsibilities
  • Deliver onboarding, cross-skilling, and train-the-trainer sessions
  • Collaborate with various departments to design training programs
  • Lead in-person and virtual training for a global audience
  • Conduct high-impact live cases in production
  • Ensure training content aligns with regulatory requirements and internal policies
  • Oversee QA and analytics for training improvements
Requirements & Qualifications
  • 5+ years in a related production/training role
  • Expertise in CX and customer service practices
  • Proven record in leading process improvements
  • Strong analytical and problem-solving skills
  • Excellent communication skills with stakeholders
  • Understanding of blockchain, web3 concepts, and crypto

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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