Client Success Manager

New

Skills

Business Reviews Client Relationship Management Commercial Strategy Communication Skills Data Analysis Financial Acumen Google Suite Looker Presentation Skills SaaS Solutions

As a Client Success Manager, you will serve as a strategic partner to clients, aligning SeatGeek technology with their goals to drive revenue and enhance the overall fan experience. This role involves identifying opportunities for product adoption and commercial improvement while leading business reviews to support renewals and client success.

Key Responsibilities
  • Serve as a strategic partner to clients, aligning technology with their goals.
  • Identify opportunities across product adoption and commercial improvement.
  • Lead business reviews and deliver insights to support renewals and adoption.
  • Leverage client relationships to generate advocacy through case studies and referrals.
  • Manage daily communication, resolve issues, and build trust with clients.
  • Travel to client events as needed (up to 25-30%).
Required Skills & Qualifications
  • 4+ years in client-facing roles in SaaS, tech, or entertainment.
  • Track record of driving client outcomes and improving business performance.
  • Deep understanding of commercial/financial aspects and P&L impact.
  • Strong communication and presentation skills; able to simplify complexity.
  • Data-driven; experience with Looker and Google Suite or similar tools.
  • Willingness to travel (~25-30%); Bachelor's degree preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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