Call Center Manager

New

Skills

Call Center Operations Clinical Trials Knowledge Communication Skills Data Analysis HIPAA Compliance Interpersonal Skills Metrics Optimization Patient Recruitment Team Management Training and Development

The Call Center Manager for Patient Recruitment and Pre-Screening will oversee the operations of a recruitment call center dedicated to clinical trials. This role is vital in ensuring that all processes comply with HIPAA regulations while optimizing the metrics associated with patient recruitment funnels.

Key Responsibilities
  • Lead the recruitment call center operations to enhance patient participation in clinical trials.
  • Ensure compliance with HIPAA regulations throughout all recruitment and pre-screening processes.
  • Monitor and optimize patient funnel metrics to improve recruitment efficiency.
  • Train and manage call center staff to deliver high-quality patient interactions.
  • Collaborate with clinical trial teams to align recruitment strategies with trial goals.
Required Skills & Qualifications
  • Proven experience in call center management, preferably in a healthcare or clinical trial setting.
  • Strong understanding of HIPAA compliance and patient privacy regulations.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and optimize recruitment strategies based on metrics.
  • Experience in training and developing call center personnel.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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