Member Services Optimization Lead

New

Skills

Automation Technologies Business Case Development Call Center Operations Data Analysis Healthcare Industry Knowledge Metrics Definition Operational Design Process Improvement Project Management Stakeholder Engagement

The Manager, Member Services Optimization will lead Gravie Care optimization initiatives across member and provider operations. This role focuses on driving data-driven strategies to reduce call volume and enhance service efficiency while ensuring the delivery of high-quality member support.

Key Responsibilities
  • Lead Gravie Care optimization across member and provider operations.
  • Drive data-driven initiatives to reduce call volume and improve service delivery.
  • Design and implement systems to enhance operational efficiency.
  • Translate business needs into clear requirements for tools and projects.
  • Build data-backed business cases to guide decisions and deployments.
  • Define success metrics and share insights with stakeholders.
Required Skills & Qualifications
  • 5+ years in process improvement, operations leadership, consulting, or quality improvement.
  • Strong understanding of member/provider services or call center operations.
  • Healthcare industry experience, ideally with health insurance plans.
  • Experience delivering large-scale initiatives with measurable outcomes.
  • Expertise in data analysis, process mapping, and operational design.
  • Experience leveraging enabling technologies and automation.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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