Assoc. Director, Customer Success

New

Skills

Account management Customer success Enterprise Software Leadership Mentoring Problem-solving SaaS

Job Overview

ASSA ABLOY Opening Solutions is seeking an Associate Director of Customer Success to lead a team of Customer Success Managers and drive revenue targets for existing clients. The role involves proactive monitoring of customer engagements, implementing customer retention strategies, and ensuring customers derive maximum value from their investments.

Responsibilities
  • Owning revenue targets for existing business
  • Leading and enabling Customer Success Managers
  • Proactively monitoring customer engagements
  • Preventing customer churn
  • Maximizing customer value
Requirements & Qualifications
  • Bachelor’s degree in Business or related field preferred
  • 5+ years of experience in Customer Success or account management
  • Proven track record with enterprise customers
  • Strong leadership and problem-solving skills
  • Experience in mentoring and coaching employees

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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