Account Manager Role

New

Skills

Analytical Skills Creative Problem Solving Customer Service Healthcare Knowledge Jira Process Improvement Project Management Risk Assessment Stakeholder Communication ZenDesk

The Account Manager will oversee client and internal meetings, facilitate discussions, and ensure timely deliverables while managing escalations related to claims and eligibility.

Key Responsibilities
  • Manage initiation of client and internal meetings.
  • Facilitate discussions and gather critical information from clients and producers.
  • Accountable for member group escalations of claims and eligibility.
  • Create and maintain project plans, status reports, and documentation.
  • Collaborate across work streams to understand interdependencies and schedule implications.
  • Utilize critical thinking to assess risks and prioritize issues.
  • Communicate effectively with stakeholders.
  • Identify process improvements and drive operational excellence.
  • Prepare and present quarterly reports for business reviews.
Required Skills & Qualifications
  • 3-5 years of experience in healthcare, insurance, digital health, or related industries.
  • Active producer license.
  • Superior customer service and communication skills.
  • Analytical and creative problem-solving skills.
  • Strong work ethic and growth mindset.
  • Ability to operate autonomously in fast-changing environments.
  • Passion for democratizing access to healthcare.
  • Experience with ZenDesk and Jira is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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