Voice Automation Campaign Analyst

Job Description

Skit.ai is an industry-leading voice automation SaaS company. Its Augmented Voice Intelligence Platform enables enterprises to automate call center operations at scale. Skit.ai has automated millions of calls for global enterprises across various industries. The voice AI leader has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and was awarded 'Disruptive Technology of the Year 2022' by CCW, 'Stevie Bronze Winner 2022 ' by The International Business Awards, 'Gold Globee CEO Awards 2022', Start up of the Year in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise. Skit.ai is headquartered in New York City, NY, and Bengaluru, India. Role description As a campaign analyst, you will work closely with the US Applications team. Your role would involve taking ownership of data scrubbing in excel. The role would also involve monitoring and analyzing the calls to effectively communicate issues and concerns to the Applications team. Responsibilities Data processing in Excel Manually approving calls on an internal tool Monitoring the call dashboard and taking appropriate actions Escalating any technical issues to the relevant stakeholders and raising red flags if any Requirements & Qualifications Bachelor's degree in any field. Excellent communication and analytical skills with an eye for details. Strong Excel skills Shift Details Timings - 6pm to 4 am IST (US Shift) Location: Anywhere in India / Remote Bachelor's degree in any field. Excellent communication and analytical skills with an eye for details. Strong Excel skills Timings - 6pm to 4 am IST (US Shift) Location: Anywhere in India / Remote