Technical Support Specialist

New

Skills

APIs CSS Customer Service DNS Email Infrastructure HTML JavaScript JIRA Technical Support Zendesk

As a Technical Support Specialist at Iterable, you will become an expert on our product and provide exceptional support to our customers. This role involves answering inquiries through various channels, categorizing customer issues, and providing updates to support documentation. You will also collaborate with Customer Success Managers and the Engineering team to escalate any significant issues, ensuring our customers receive the best service possible.

Key Responsibilities
  • Become an Iterable product expert.
  • Answer questions via email, live chat, Zendesk, and phone.
  • Categorize customer inquiries and update support articles.
  • Escalate issues to Customer Success Managers and the Engineering team.
  • Deliver excellent customer service to Iterable customers.
Required Skills & Qualifications
  • Demonstrated ability to solve highly technical problems.
  • Desire to teach new customers about the platform.
  • Ability to answer product and technical questions.
  • Passion for startups, software, and SaaS products.
  • Experience with JIRA or Zendesk is a plus.
  • Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and JavaScript is a bonus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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