Technical Program Manager, Remote

New

Skills

Cross-functional Collaboration Customer success Process Improvement Project Management Remote Work SaaS Stakeholder Communication Technical Program Management Web Applications

Flatfile is seeking a Technical Program Manager focused on Customer Success. This full-time, remote position offers the opportunity to lead impactful projects supporting Flatfile’s mission to provide seamless data import solutions for web applications. Join a dynamic, distributed team and make a direct impact on customer experience across the United States.

Job Overview
  • Drive technical program management initiatives aimed at optimizing customer success.
  • Collaborate closely with cross-functional teams to deliver high-quality solutions.
  • Facilitate the implementation and continuous improvement of Flatfile’s import technology for clients.
Key Responsibilities
  • Manage and deliver complex technical programs with a customer-centric approach.
  • Serve as a liaison between engineering, product, and customer success teams.
  • Identify opportunities for process improvement and advocate for customer needs.
  • Ensure successful onboarding and ongoing support for enterprise clients.
  • Monitor project milestones, risks, and deliverables to ensure customer satisfaction.
Required Skills & Qualifications
  • Proven experience in technical program or project management roles.
  • Strong understanding of SaaS and web application technologies.
  • Exceptional communication and stakeholder management skills.
  • Ability to work independently in a remote environment.
  • Demonstrated track record of driving customer success initiatives.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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