Technical Operations Manager

New

Skills

ACD/IVR Change Management Client Management CRM CTI ITIL Compliance Release Management Security Policies Technical Operations Management Voice Networks

The Technical Operations Manager is responsible for managing platform operations for contact center clients. This role involves overseeing change and release management cycles, maintaining client communications, and ensuring adherence to ITIL compliance and security policies while driving account expansion.

Key Responsibilities
  • Manage platform operations for contact center clients.
  • Oversee change and release management cycles.
  • Maintain client communications and stakeholder relationships.
  • Ensure ITIL compliance and security policy adherence.
  • Drive account expansion and manage commercial aspects.
Required Skills & Qualifications
  • 2-4+ years in Technical Operations Management, particularly in contact centers.
  • Proven client management skills: relationship building, expectation management, and issue resolution.
  • Hands-on experience with contact center technologies: voice networks, CTI, ACD/IVR, and CRM.
  • Strong organizational skills to manage multiple priorities in a fast-paced environment.
  • Foundational project management skills including task planning and timeline management are a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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