Support Operations Manager

New

Skills

AI Strategy Automation CRM Integration Intercom Knowledge Bases QA Tools Support Tech Stack WFM Tools Workflow Automation Zapier

As the Support Operations Manager at Apollo, you will be responsible for setting the AI and automation strategy for our support platform. Your role will involve executing this strategy and driving its adoption across the organization. You will own the Intercom platform, manage AI agent configurations, and oversee workflow automation.

Key Responsibilities
  • Define and execute the AI and automation strategy for the support platform.
  • Drive adoption of the strategy across the organization.
  • Manage the Intercom platform and configure AI agents.
  • Oversee workflow automation initiatives.
  • Collaborate with cross-functional teams to align on the domain roadmap.
  • Provide data-backed insights to influence adjacent roadmaps.
  • Thrive in ambiguous, high-impact environments.
Required Skills & Qualifications
  • 5+ years of experience in Support Operations, GTM, or Revenue Ops.
  • 3+ years of hands-on experience with a support tech stack; experience with Intercom is a plus.
  • Proven experience with AI chatbots or automated flows with measurable impact.
  • Experience integrating support tools with CRMs, QA tools, knowledge bases, and WFM.
  • Familiarity with automation tools such as Zapier and N8N.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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