Support Engineering Manager

New

Skills

CLI Communication Customer Support Leadership Linux OpenStack Problem Solving Public Cloud Team Management Virtualization

Canonical is seeking a Support Engineering Manager to lead our professional support teams in a remote environment. This role is crucial for ensuring customer satisfaction and technical excellence across our support groups for Cloud and Devices. You'll be responsible for managing a talented team, driving performance, and fostering skills development while contributing to our mission of providing top-notch support for Ubuntu products.

Key Responsibilities
  • Manage a professional support team, focusing on skills development and performance management.
  • Ensure all customer cases are handled within the SLA and professionally.
  • Act as the escalation contact for customer issues and ensure timely resolutions.
  • Contribute to the support knowledge base and drive continuous improvement in processes.
  • Hire, develop, and train the support team according to business needs.
Required Skills & Qualifications
  • Extensive CLI experience with Linux (Support, Development, Implementation).
  • Proven leadership and team management experience.
  • Strong customer focus and ability to work under pressure.
  • Fluency in English and preferably a second language.
  • Experience with Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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