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Support Engagement Lead

New

Skills

Account management Analytical skills API basics Client-facing SaaS Postman Salesforce Snowflake SQL Technical support Zendesk

The Support Engagement Lead at Braze plays a critical role in owning the technical needs of named customers, ensuring their integration and performance requirements are met. As the main technical contact and trusted advisor, you will lead technical escalations and work closely with Customer Success and Recurring Services to deliver product value, reduce risks, and eliminate barriers to adoption.

Key Responsibilities
  • Serve as the primary technical contact for assigned customers.
  • Lead technical escalations and collaborate with various teams.
  • Advocate for customer needs and propose product enhancements.
  • Analyze support cases to identify trends and potential risks.
  • Utilize technical skills to resolve complex issues effectively.
Required Skills & Qualifications
  • Bachelor's degree or equivalent experience.
  • 3-6 years in client-facing SaaS roles.
  • 2-3 years in technical support.
  • 1-2 years in account management.
  • Experience with Salesforce, Zendesk, and API basics.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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