Sr. Manager, Customer Success

New

Skills

Account management Ai Automation Customer success Leadership People Management

Job Overview

Own value realization and risk management for Mid-Market customers. Define scalable CS strategies and onboarding/adoption/renewal playbooks. Lead and support the CS team through critical engagements. Expand and evolve engagement models; build a high-performing, inclusive team. Autonomy to shape CS and scale impact within Samsara. Remote and flexible working arrangements.

Responsibilities
  • Own value realization and risk management for Mid-Market customers.
  • Define scalable CS strategies and onboarding/adoption/renewal playbooks.
  • Lead and support the CS team through critical engagements.
  • Expand and evolve engagement models; build a high-performing, inclusive team.
  • Autonomy to shape CS and scale impact within Samsara.
Requirements & Qualifications
  • 5+ years in CS, account mgmt, or strategic consulting (IC).
  • 3+ years in people mgmt or leadership (preferred).
  • Bachelor's degree from a 4-year accredited institution.
  • Experience with Gainsight.
  • AI/automation in CS workflows to boost productivity.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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