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As a Senior Customer Success Manager, your role is to ensure the success of our most strategic, Coursera for Business customers by serving as a trusted advisor and guiding them towards their desired outcomes.
Your effectiveness will be measured by your ability to drive account value through effectively driving product usage, managing customer relationships and helping customers articulate business value tied to learning on the Coursera Enterprise platform.
You will handle strategic enterprise customers in the higher education space and craft high-leverage solutions by bringing together cross-functional teams to drive value and RoI for customers.
Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, and Services, all working cohesively towards the shared goals of Coursera's growth and long-term success.
Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.
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