Senior Customer Success Manager

New

Skills

Continuous Deployment Continuous Integration Customer Success Management Data Analysis DevSecOps Git Software Development Lifecycle Stakeholder Management Technical Account Management Workshop Facilitation

As a Senior Customer Success Manager at GitLab, you will play a pivotal role in helping customers maximize the value of our DevSecOps platform. You will act as a trusted advisor, guiding customers through best practices in software development and ensuring their long-term satisfaction and advocacy.

Key Responsibilities
  • Build and maintain trusted advisor relationships with assigned customers.
  • Assist customers with deployment guidance and establish GitLab Centers of Excellence.
  • Lead workshops to help customers utilize the full potential of GitLab.
  • Monitor customer progress against key performance indicators and provide actionable insights.
  • Collaborate with various teams to align on customer success plans and streamline issue resolution.
Required Skills & Qualifications
  • Experience in customer-facing roles focused on post-sales adoption and advocacy.
  • Background in customer success, professional services, or technical account management.
  • Understanding of Git, branching strategies, and version control workflows.
  • Familiarity with the software development lifecycle and related tools.
  • Ability to translate product usage data into actionable insights for stakeholders.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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